Returns & Refunds Policy
Last updated: June 2026
At Aesthetic Online, we operate as a curated marketplace featuring selected wellness, active living and lifestyle brands.
Orders are placed through Aesthetic Online. After payment has been completed, the order is fulfilled and handled directly by the relevant partner brand.
1. Returns
All customers have the right to request a return within 14 days of receiving their order.
This 14-day return period applies to all eligible products sold through Aesthetic Online.
2. Return Conditions
Return conditions may vary depending on the partner brand and product type.
Products must generally be:
- Unused
- In original condition
- Returned with original packaging where possible
- Eligible for return under the relevant brand’s return policy
Certain products may be excluded from return for hygiene, safety or legal reasons.
3. Return Process
After an order has been placed and paid for through Aesthetic Online, all fulfilment, customer service, return handling and refund processing are managed directly by the relevant partner brand.
Customers should follow the return instructions provided by the brand after purchase.
4. Partner Brand Responsibility
The partner brand is responsible for:
- Order fulfilment
- Shipping
- Delivery communication
- Customer service after purchase
- Return handling
- Refund processing
- Product-related questions or complaints
5. Refunds
Refunds are processed according to the return and refund policy of the relevant partner brand.
A refund will usually be processed once the returned product has been received and approved by the brand.
Processing times may vary depending on the brand and payment provider.
6. Damaged, Defective or Incorrect Products
If a product is damaged, defective or incorrect, the customer should contact the relevant partner brand directly according to the instructions provided after purchase.
The partner brand will handle the issue in line with its own customer service and warranty procedures.
7. Aesthetic Online’s Role
Aesthetic Online provides the platform where selected products can be discovered and purchased.
After payment, fulfilment, customer service, returns and refunds are handled directly by the partner brand.
8. Contact
For general questions about Aesthetic Online, please contact:
For product-specific questions, shipping updates, returns or refunds after purchase, customers should contact the relevant partner brand directly.