Shipping Policy

 

Last updated: August 2026

 

Aesthetic Online is a curated multi-brand marketplace featuring selected brands across sport, wellness, active living, beauty and lifestyle.

All orders are placed and paid for through Aesthetic Online. Products are sold and shipped directly by our independent partner brands.

Aesthetic Online remains your first point of contact for questions about shipping, delivery, delays or problems with your order.

1. Shipping destinations

Aesthetic Online offers shipping to selected destinations across Europe and, for certain partner brands and products, other international destinations.

Available shipping destinations may differ depending on:

• the partner brand;
• the product;
• the country from which the product is shipped; and
• the delivery destination.

The available shipping options for your order will be determined by your delivery address and displayed before you place the order.

2. Shipping costs

Because products are shipped directly by our partner brands, shipping costs may differ between brands and delivery destinations.

The applicable shipping fee may depend on:

• the partner brand fulfilling the order;
• the shipping origin;
• the delivery destination; and
• the size, weight or nature of the products.

All applicable shipping costs will be displayed at checkout before you place the order.

If you purchase multiple products from the same partner brand, the applicable shipping fee will usually be charged once for that partner order, unless the checkout clearly states otherwise.

If your basket contains products from multiple partner brands:

• each brand’s products are treated as a separate partner order;
• products may be shipped in separate parcels;
• a separate shipping fee may apply to each partner order; and
• products may arrive at different times.

Aesthetic Online does not apply a general free-shipping threshold across the entire marketplace. Individual partner brands may choose to offer free shipping on their own products. Where applicable, this will be displayed before you place the order.

3. Minimum order value

A minimum total product value of €30 applies to orders placed through Aesthetic Online, excluding shipping charges.

The minimum applies to the complete shopping basket, not separately to each partner brand. A partner order within a multi-brand checkout may therefore have a product value below €30.

Orders below the total minimum product value cannot be completed.

4. Processing and delivery times

Our partner brands prepare and dispatch their own orders. Processing and delivery times may differ depending on:

• the partner brand;
• the shipping origin;
• the delivery destination;
• the shipping carrier;
• customs processing;
• seasonal demand; and
• public holidays.

The estimated processing or delivery period will be displayed on the relevant product or brand page, during checkout or in the order confirmation where available.

Delivery dates and timeframes are estimates unless a specific delivery date has been expressly agreed.

Unless another delivery period has been expressly agreed, your order will be delivered without undue delay and no later than 30 days after the relevant purchase contract is formed.

Products from different partner brands may be processed, dispatched and delivered at different times.

5. Direct partner-brand fulfilment

Products purchased through Aesthetic Online are shipped directly by the relevant partner brand.

Partner brands are responsible for:

• preparing and packaging orders;
• dispatching orders;
• providing tracking information where available;
• shipping the correct products;
• communicating significant delays to Aesthetic Online; and
• ensuring that products are appropriately packaged for delivery.

Aesthetic Online coordinates customer communication and remains your first point of contact for delivery questions, delays, missing shipments, damaged parcels or incorrect products.

You will not be required to contact the partner brand directly instead of Aesthetic Online.

6. Delivery address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery details carefully before completing your purchase. Contact Aesthetic Online as soon as possible if you notice an error.

We cannot guarantee that a delivery address can be changed after an order has been accepted or dispatched.

Additional costs caused by an incorrect or incomplete address, an uncollected parcel or an unsuccessful delivery attempt may be charged to you where permitted by applicable law and where the relevant costs were reasonably incurred.

Refusing a parcel or failing to collect it does not automatically count as a valid cancellation or withdrawal. If you wish to withdraw from your purchase, please contact Aesthetic Online in accordance with our Returns & Refunds Policy.

7. International orders and import charges

Some partner brands may be based outside the European Union or may ship products from outside the European Union, including from the United Kingdom, the United States or Australia.

International orders may be subject to:

• customs procedures;
• import duties;
• import VAT or sales taxes;
• customs-clearance charges;
• brokerage fees; or
• carrier handling fees.

Before you place an order, the product page or checkout will state whether applicable import charges are:

• included in the amount paid at checkout; or
• not included and may need to be paid by you upon or before delivery.

If import charges are not included and their exact amount cannot reasonably be calculated in advance, this will be clearly stated before you place the order.

Where charges are disclosed as not included, you are responsible for paying the applicable customs authority, carrier or other relevant party. You may also be required to act as the importer of record and comply with the import requirements of the destination country.

Customs authorities or carriers may request additional information from you to process an international shipment. Failure to provide the requested information or pay disclosed import charges may result in delays, additional costs or the return of the shipment.

If you are unexpectedly asked to pay a charge that was not disclosed before purchase, please contact Aesthetic Online before making the payment so that we can investigate the matter.

8. Order tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may be provided by:

• Aesthetic Online;
• the relevant partner brand; or
• the shipping carrier.

If your order contains products from multiple partner brands, you may receive separate tracking information for each shipment.

Tracking information may take some time to become active after a parcel has been handed to the carrier.

9. Shipping delays

Delays may occasionally occur because of circumstances such as:

• carrier delays;
• customs processing;
• weather conditions;
• peak shopping periods;
• public holidays; or
• other circumstances outside the reasonable control of Aesthetic Online or the partner brand.

If your order has not arrived within the estimated delivery period, please contact Aesthetic Online. We will investigate the shipment and coordinate with the relevant partner brand or carrier.

If an order is not delivered within the agreed delivery period, or within 30 days where no different period was agreed, you may ask the seller through Aesthetic Online to deliver within an additional reasonable period.

If the order is still not delivered within that additional period, you may be entitled to cancel the affected partner order and receive a refund.

If delivery by a specific date was essential and this was expressly agreed before you placed the order, you may be entitled to cancel the affected partner order without first providing an additional delivery period.

These rights are subject to applicable consumer law.

10. Risk during delivery

The relevant partner brand remains responsible for the product while it is being transported by the carrier selected or offered by the partner brand.

Risk of loss or damage normally passes to you when you, or a person designated by you other than the carrier, receives the product.

Different rules may apply if you independently arrange a carrier that was not offered by Aesthetic Online or the partner brand.

11. Damaged, incomplete or incorrect deliveries

If your order arrives damaged, incomplete or contains an incorrect product, please contact Aesthetic Online as soon as reasonably possible.

Please provide:

• your order number;
• a description of the problem;
• clear photographs of the product;
• photographs of the packaging; and
• a photograph of the shipping label where relevant.

Please retain the product and its packaging until your request has been reviewed.

Aesthetic Online will coordinate the matter with the relevant partner brand and, where necessary, the shipping carrier.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge, or to a price reduction or refund.

12. Missing shipments

If tracking shows that a parcel has been delivered but you have not received it, please:

• check whether another member of your household accepted it;
• check with neighbours or reception where applicable;
• check for a delivery notice or alternative delivery location; and
• contact Aesthetic Online as soon as possible.

Aesthetic Online will investigate the delivery with the relevant partner brand and carrier.

Reporting a missing parcel does not limit your mandatory consumer rights.

13. Relationship with other policies

Returns, withdrawals and refunds are governed by our Returns & Refunds Policy.

General purchases made through the Aesthetic Online marketplace are also governed by our Terms & Conditions.

If this Shipping Policy conflicts with mandatory consumer law, the applicable mandatory legal rule will take precedence.

14. Contact

For questions about shipping, tracking, delivery delays, missing parcels or damaged deliveries, please contact:

Aesthetic Online
Email: info@aesthetic-online.com

Please include your order number so we can assist you as quickly as possible.