Shipping
Last updated: 19 October 2026
Aesthetic Online brings together carefully selected independent brands. You order and pay through us, while our partner brands ship directly to you. We remain your first point of contact throughout your order.
1. Destinations and delivery costs
We deliver to all 27 European Union countries.
| Destination | Standard delivery per order |
|---|---|
| The Netherlands, Belgium and Luxembourg | €6.95 |
| Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden | €9.95 |
You pay one delivery charge for your entire basket, even when shopping from multiple brands. These charges include any applicable VAT.
Delivery availability for your exact address is confirmed at checkout. We currently do not deliver outside the EU or offer a general free-delivery threshold.
2. Minimum order value
The minimum order value is €30, excluding delivery. This applies to your complete basket, not separately to each brand.
3. Dispatch, delivery and tracking
Each brand prepares and dispatches its own products. Orders containing multiple brands may arrive in separate parcels and on different days, at no additional standard delivery charge.
Estimated dispatch and delivery times are shown on the product or brand page, at checkout or in your order confirmation. Where available, you will receive tracking details for each shipment.
Delivery times are estimates unless expressly agreed otherwise. Unless a different delivery period has been agreed, products will be delivered without undue delay and within 30 days of the relevant purchase agreement.
If your order is delayed, contact us. Where applicable, you may set an additional reasonable delivery period and cancel the affected purchase if it is still not delivered. Your statutory rights remain unaffected.
4. International shipments and customs
Although we deliver within the EU, some brands dispatch from outside the EU. Before purchase, we will explain whether import duties, taxes and clearance charges are included or payable separately.
If additional charges cannot reasonably be calculated in advance, this will be clearly stated before you order. Customs processing may affect delivery times.
If you receive an unexpected payment request that was not disclosed before purchase, contact us before paying.
5. Delivery details
Please check your delivery address carefully. If you notice an error, contact us immediately; changes may not be possible once processing has started.
Reasonable additional costs resulting from incorrect addresses or uncollected parcels may be charged where legally permitted. Refusing or not collecting a parcel does not automatically cancel your purchase; please notify us if you wish to cancel or withdraw.
6. Missing, damaged or incorrect orders
If a parcel is missing, damaged, incomplete or incorrect, email us with your order number and a description of the issue. Where possible, include photographs of the product, packaging and shipping label.
If tracking shows delivery but you have not received your parcel, check with your household, neighbours or reception, then contact us.
We will coordinate the investigation and any appropriate solution with the brand. The relevant seller remains responsible for loss or damage until you, or your nominated recipient, receive the products, except where you independently appoint a carrier not offered by us or the brand.
7. Returns and support
Return shipping costs are separate from the delivery charges above. Please see our Returns & Refunds Policy for instructions, costs and refund information. Our Terms & Conditions also apply.
For delivery assistance, contact info@aesthetic-online.com and include your order number. You do not need to contact the brand directly.
Nothing in this policy limits your statutory consumer rights.